Help
The questions people actually ask.
Short answers to the things that come up most. If yours isn't here, email support@letssignal.com.
Getting started
Setup is: choose a number, invite your team, send a page. There is nothing to install and no onboarding call unless you want one.
If you are keeping an existing number, start the port on day one but keep your old service running — we don't bill you for the overlap, and your line is never dark.
Porting a number
Porting in is free and typically takes 3–10 business days, which is set by the carriers rather than by us. We handle the paperwork; you will be asked to confirm ownership.
Porting out is also free, with no notice period and no penalty.
Pages and billing
A page counts when it is transmitted, sent or received. A failed fax doesn't count, and a busy-signal retry doesn't count.
Over your allowance, extra pages are $0.02 each, capped at the price of the next plan up. We email you at 80% and 100%. We do not suspend accounts and we do not move you up a tier without asking.
BAAs and compliance
A BAA is available free on every plan, signed from the dashboard. You do not need to contact sales and you do not need a higher tier.
See the security page for how documents are protected in transit and at rest, and for what we deliberately don't claim.
When a fax doesn't arrive
Check the transmission report on the fax itself — it records the destination, page count, duration and result. A busy or unanswered line is retried automatically.
If the report says delivered and the recipient disagrees, send us the fax ID and we will trace it with the carrier.
Questions
If anything here is unclear, ask us before you sign up rather than after.